Amie Street Help

A pre-order is an order placed for a song or album which has not yet been released. When you pre-order a song or album on Amie Street, you purchase the song or album and we'll send you an email as soon as it's released. Our email will have easy instructions on how to download your new music. To change your email address, click here.

Songs on Amie Street start at zero cents and rise in price the more they are purchased, up to 98 cents. Amie Street uses this pricing method to encourage music lovers to discover and buy new songs.

As a listener, you know that when a song is priced at 98 cents it's because that song is very popular among our members and is probably worth the 98 cents. At the same time, we keep music affordable so you won't have to break the bank discovering new music. If you find it first on Amie Street you get it free!

There are many ways to browse music on Amie Street. You can find your favorite genres, browse the top 25 albums and songs, browse new release and more.

Absolutely! You will be able to listen to a full-length streaming version of any song you have purchased by visiting My Library.

Most albums on Amie Street have an album price equal to the total price of all the songs on the album. However, if the total price of all the songs on an album is greater than $8.98 than an Album Price Cap of $8.98 is instituted. Why $8.98? We feel that this price point will give customers incentive to buy full albums (rather than just a few individual songs) and will help Artists to maximize revenue from their music. With certain content providers albums will be more expensive, however, we try our best to keep albums priced at $8.98.

Certain albums on Amie Street are only available for full album purchase. Content Providers only have the publishing rights to sell these albums (or only some of the songs on the album) as "full-albums" and not on an individual song basis.

Certain music on Amie Street can only be sold to customers with a U.S. IP address. This is required by our licenses with certain content providers who can only offer the right to sell music within a certain territory. These albums will be marked as US ONLY. If you are browsing from within the US and you see albums labeled as US ONLY please contact Customer Support.

The Free Song Limit operates on a trailing basis. In order to allow more people access to the free songs on Amie Street, you cannot purchase more than 80 free songs within an 8-hour period.

For example, if you purchase 70 free songs at 3pm and 10 more at 6pm, you will not be allowed to purchase more free songs until 11pm (8 hours after 3pm) at which time you can purchase 70 more.

The preferred method for importing your newly purchased music into iTunes is to take the folder that is extracted from the .zip file and to drag it over your iTunes library. This will automatically add the music and the attached album art.

Additionally, in Windows you may import by clicking on the "File" menu option and selecting either "Add File to Library" (for adding individual song) or "Add Folder to Library" (to import multiple tracks) and navigate the to the file or folders location on their harddrive. One may also select "Import" from that same menu.

In OS X click "File" and select "Add to Library" and one may select either a folder or an individual song.

To solve this issue, check to see if the song or album is in the correct place.

iTunes has a setting to import music into its own directory, this setting may be enabled by clicking the "Advanced" tab in "Preferences" (under the "File" menu in Windows, under the "iTunes" menu in OS X).

If you prefer to manage your own music library and store it in a separate directory, be sure to place your music in the proper location before importing it.

After you have purchased a song, you'll have a chance to download it on the spot. However, you don't need to download it immediately. Just head over to the downloads page in your account and there will be a list of all of your purchases with easy links to download.

You have the option of downloading all of the music you’ve purchased on Amie Street immediately after confirming your order or at a later time. Click on Downloads under the Profile tab. Choose the songs you want to download. After the download is complete, unzip the compressed file and add your songs to your mp3 library.

When you download multiple songs at once from Amie Street, the files are packaged in a zip file. When the download completes, you will need to unzip the file before putting the songs into your mp3 player using a zip extraction program. If you do not have a zip extraction program, try InfoZip.

All music downloads on Amie Street are in DRM-free mp3 format.

For more information on the format of a particular album, checkout the "Format" field right under the album art on any album page.

Whenever possible, Amie Street encodes mp3s in a variable bit rate (VBR) format, which aims for an average bit rate (ABR) of 256 kbps in order to provide the best combination of high sound quality and small file size. VBR encodes the most complex portions of a song in higher bit rates, while less complex portions are encoded in a lower bit rate.

Amie Street does not have control over the bit rate, and overall sound quality, of music that individual artists upload directly to Amie Street (as opposed to a Record Label or Music Distributor that sends us their music to upload onto the site). Therefore, some songs on Amie Street may be encoded in a lower bit rate than our 256kbps ABR. We understand the importance of sound quality when purchasing music and are always working to improve the overall sound quality of our catalog.

For more information on the format of a particular album, checkout the "Format" field right under the album art on any album page.

Any time you download more than one song from an Artist, their Album Art is included in the zip file. If you download an individual song from an Artist, their Album Art is available in their Artist Store. Right-click on the Album Art to save the file to your computer. Then just import the file into your mp3 player.

Amie Street does not support any type of Download Accelerator when downloading music from Amie Street. If you use a Download Accelerator, please turn it off before downloading the music you have purchased from Amie Street. If you have any questions, please contact Amie Street Customer Support.

Street Cred is the amount of money a member has earned from their RECs. The more Street Cred a member has, the better they are at discovering new music before it becomes popular.

Use Street Cred to find and connect with other music fans or browse the music libraries of members with similar music tastes to yours to discover great new songs.

Anyone who reads a REC has the option of marking that REC as helpful. The amount of times a REC has been liked equals the number of Amie Street members who found that REC helpful.

A REC is short for recommendation, and the REC system helps you discover and download new-to-you music on Amie Street. What makes the REC system awesome is that you get money usable toward the purchase of more music simply by recommending your favorite songs.

You can REC any song you have purchased by writing a short review and/or telling other users who it sounds like. You receive money as the song you’ve REC’d becomes more popular with other Amie Street members. A rise in popularity means a rise in the price of the song. If the song becomes more popular, you are then rewarded with more money in your account.

If you REC a song while it’s free and it subsequently rises in price to 98 cents, you can Cash Out and get that 98 cents back to spend on more music. If you REC a song that is priced at 1 cent or higher, you’ll get half the difference back into your account when you Cash Out. Make money by leaving a shout-out for your favorite artists? What could be better than that?

You get RECs every time you purchase a credit package on Amie Street, and you use up one of your RECs each time you REC a song.

You can Cash Out any REC you’ve made by going to My RECs. Just find the REC you’d like to Cash Out and click on the "Cash Out Now" link. Once you Cash Out, the money you’ve earned for that REC is placed in your account for use toward the purchase of more music.

Click Refill next to your quick buy account balance. You will be taken to a page where you will be able to add funds to your account via major credit card - Visa, MasterCard, American Express, or Discover - or PayPal. (How does my Credit Card information get handled?)

Funding packages range from $3 to $90.00, so you can choose the package that will best meet your music needs. The more credit you buy, the more RECs you get. The more RECs you have, the more Free Credit you earn to spend on more music. ( What is a REC?)You must fund your account before making any purchase less than $3.

You can earn Free Credit by RECing a song that subsequently goes up in price (What is a REC?).

Amie Street never sees or directly handles your confidential credit card information. All credit card transactions are handled securely by either PayPal or CyberSource, the processing partner of Bank of America. We do, however, store your billing information for your convenience for future purchases.

The easiest way to add friends on Amie Street is to use Find Friends to import your contacts list from your email program. Find Friends will show you which friends are already on Amie Street and allow you to invite those who don't have an account yet.

You can also use Amie Street search to find friends. Just enter either their Amie Street username or email address.

When you fan an Artist from their Artist Store you will be given the option of being notified when they upload new music. A message can be sent to your Amie Street Inbox or to your personal email account so you can get to the new songs first!

In My Fanships, to choose whether to receive notifications for an Artist you're a fan of in your Amie Street Inbox, and/or in your personal email account, and/or via text message.

To become a Fan of an artist, you must be logged into your account. If you are logged in, go to any artist store and click on the "Become a Fan of..." link below the Artists picture.

You can stop receiving RECs from any of your friends that are being sent to your Amie Street Inbox at any time. In My Friends, choose "Mute this person" from the dropdown next to their Username.

In both Artist and User profiles, click on the link “Send a Message To (member name)” to send that person a message. Messages are sent to that member’s Inbox. All messages are private and will not be posted publicly on Amie Street.

You can change your Message Preferences from Friends. You can decide who is allowed to send you messages and if you would like to receive email notification for various events.

Because it's the best way to keep you informed about Amie Street and the great music we offer. Check the blog for frequently updated news!

Absolutely! As long as they are well written and recommend artists on the site, we'd love to syndicate your reviews. We won't syndicate anything nasty, however. We're all friends here.

The Amie Street Blog and Newsletter are compiled by the Amie Street Editorial Staff. You can contact the editorial staff at Editor@AmieStreet.com.

You can edit your Preferences by clicking My Account in the upper-right corner of every Amie Street page.

You can change your Privacy settings within your My Account. You can choose to allow or not to allow your Real Name, Age, and/or Location to be displayed on your Profile page.

You can change your Messaging settings from the My Account page. You can decide who is allowed to send your messages and whether you would like to receive mail notification when someone sends you a new message.

You can also subscribe or unsubscribe from the Amie Street Newsletter when changing your Messaging settings

You can Change your Password from the My Account page by clicking on the Change Password option.

You can change your favorite genres by clicking on My Account link in upper-right hand corner of every Amie Street Page. From there you can select Manage Favorite Genres